Greetings from Heriotwatt!!!
This is with reference to your profile in MONSTER; we are in a recruiting spree and found your profile impressive!!!
************************************
Position : Remote Infrastructure Support Administrator
************************************
Client:-Wipro Technologies
Primary Skills:
Candidates should have some knowledge in basic concepts in CCNA/CCNP/MCSA/ MCSE/ SUN CCNA,CCNP(not require certification)
Exp : 0
Salary:12,000/-
Educational Qualification : Diploma(cse/ece,it)/BSC/BCA/BE/B.TECH/MCA WITH 50%
Walk in :10 am to 2 pm .
Contact : Kumar-9080826324
Venue :
Heriot watt
No1, natesan nagar,koyambedu-Indian bank building,virugambakkam,Chennai-92.
LandMark: opp to sainagar busstop/
Nearto koyambedu busstand.
JD:
Job Title :Remote Infrastructure Support Administrator
Vertical/ SL Technology Infrastructure Services
Educational Qualifications * BE/B. Tech/MCA/Diploma / BCom with
Computer Science / BSc – Physics, Maths,
Electronics, E & I, EE, BSc Computer Technology,
BCA.
Experience Level:0 to 12 Months
Role & Responsibilities
Roles:
• Understand and document customer needs
• Manage customer expectations (in accordance with
the Service Level Agreement (SLA))
Responsibilities:
• Receiving calls monitor mailbox/automated alerts
and provide technical and operational support or
customer liaison
• Register and prioritize incidents and service request
as per defined metrics and service level
requirements
• Update and monitor incident details, including the
configuration items affected as per the norms and
service level requirements
• Make an initial assessment of incidents/requests,
attempting to resolve them or escalate /refer them
to the right stake holders who can resolve it, based
on defined metric and agreed service levels
• Keep the right stake holders informed on
incident/request status and progress as per defined
norm or service level requirements.
This is with reference to your profile in MONSTER; we are in a recruiting spree and found your profile impressive!!!
******************************
Position : Remote Infrastructure Support Administrator
******************************
Client:-Wipro Technologies
Primary Skills:
Candidates should have some knowledge in basic concepts in CCNA/CCNP/MCSA/ MCSE/ SUN CCNA,CCNP(not require certification)
Exp : 0
Salary:12,000/-
Educational Qualification : Diploma(cse/ece,it)/BSC/BCA/
Walk in :10 am to 2 pm .
Contact : Kumar-9080826324
Venue :
Heriot watt
No1, natesan nagar,koyambedu-Indian bank building,virugambakkam,
LandMark: opp to sainagar busstop/
Nearto koyambedu busstand.
JD:
Job Title :Remote Infrastructure Support Administrator
Vertical/ SL Technology Infrastructure Services
Educational Qualifications * BE/B. Tech/MCA/Diploma / BCom with
Computer Science / BSc – Physics, Maths,
Electronics, E & I, EE, BSc Computer Technology,
BCA.
Experience Level:0 to 12 Months
Role & Responsibilities
Roles:
• Understand and document customer needs
• Manage customer expectations (in accordance with
the Service Level Agreement (SLA))
Responsibilities:
• Receiving calls monitor mailbox/automated alerts
and provide technical and operational support or
customer liaison
• Register and prioritize incidents and service request
as per defined metrics and service level
requirements
• Update and monitor incident details, including the
configuration items affected as per the norms and
service level requirements
• Make an initial assessment of incidents/requests,
attempting to resolve them or escalate /refer them
to the right stake holders who can resolve it, based
on defined metric and agreed service levels
• Keep the right stake holders informed on
incident/request status and progress as per defined
norm or service level requirements.
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